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Privacy Policy

​At ReFresh Coaching, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring that your coaching sessions and related documents remain confidential.

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Please take a moment to read this policy carefully.

 

1. Information We Collect

We collect personal information to provide you with the best possible service. This includes:

  • Contact Information: Your name, email address, and phone number when you book a session or contact us.

  • Payment Information: Details needed to process payments for services.

  • Session Information: Any personal details you share during coaching sessions.

 

2. How We Use Your Information

We use your personal information to:

  • Schedule and manage your coaching sessions.

  • Communicate with you about appointments, reminders, and updates.

  • Process payments securely.

  • Improve our services and understand your needs better.

 

We do not share or sell your information to third parties for marketing purposes.

 

3. Confidentiality of Coaching Sessions

We take confidentiality very seriously. All coaching sessions and the documents related to them are private and will not be shared with anyone unless required by law or to protect safety.

  • Your Privacy: Everything discussed in your coaching sessions, as well as any notes or materials, will remain confidential.

  • Marketing Consent: We will never use your image, testimonial, or any details from your sessions for marketing without your explicit, written consent. If you agree, we’ll ask you to sign a consent form, allowing us to use your feedback or image for promotional purposes.

 

4. When We May Share Your Information

We will only disclose your personal information in rare circumstances, such as:

  • If required by law (e.g., in response to legal requests).

  • To protect your safety or the safety of others.

 

In any case where we may need to breach confidentiality, such as a concern for your well-being, we will always try to discuss this with you first.

 

5. Security of Your Information

We use strict security measures to protect your personal information. This includes:

  • Secure payment gateways to process your payments safely.

  • Safeguarding your personal data from unauthorised access or loss.

We take your privacy seriously and continuously work to maintain the security of your information.

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate or outdated information.

  • Request deletion of your data, subject to any legal obligations we may have.

  • Withdraw consent for us to use your image or testimonial for marketing at any time.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you via email or by updating the policy on our website. Please check back regularly to stay informed.

 

8. Contact Us

If you have any questions about this Privacy Policy, or if you’d like to exercise your rights regarding your personal data, please contact us:

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